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Schedule 2 Social rented sector: housing complaints

England and Wales

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

  1. Social landlords required to be member of approved scheme
  2. Matters for which scheme must provide
  3. Approval of scheme, or amendment, and withdrawal of approval
  4. Notice to be given of becoming a member of an approved scheme
  5. Withdrawal from approved scheme
  6. Register of approved schemes
  7. Determinations by housing ombudsman
  8. Complaints must be referred by designated person unless paragraph 7B applies
  9. Complaints that need not be made by way of referral by designated person
  10. Designated tenant panels
  11. Enforcement of a housing ombudsman's determinations
  12. Publication of determinations, &c.
  13. Absolute privilege for communications, &c.
  14. Appointment and status of housing ombudsman
  15. Collaborative working with Local Commissioners
  16. Subscriptions payable in respect of approved schemes
  17. General provision about orders