Section 35A Guidance about complaints about performanceF1

England and Wales

(1)

The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.

(2)

The guidance may specify (among other things)—

(a)

the procedure to be followed in making a complaint;

(b)

the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;

(c)

periods within which the Welsh Ministers aim to inform complainants of the result of complaints.

(3)

The Welsh Ministers may revise or withdraw the guidance.

(4)

This section does not apply in relation to complaints about a registered social landlord's provision of housing in England.

Annotations

F1: S. 35A and cross-heading inserted (18.10.2011) by Housing (Wales) Measure 2011 (nawm 5), ss. 39, 90(2); S.I. 2011/2475, arts. 1(2), 2(d)

F1: Pt. I title substituted (1.4.2010) by Housing and Regeneration Act 2008 (c. 17), ss. 61(1), 325(1); S.I. 2010/862, art. 2 (with Sch.)
F2: Words in Pt. I title substituted (18.10.2011) by Housing (Wales) Measure 2011 (nawm 5), s. 90(2), Sch. para. 2; S.I. 2011/2475, arts. 1(2), 2(u)

C1: Part I (ss. 1-64) amended (1.10.1996) by S.I. 1996/2325, art.3
C2: Pt. 1: The system of "registered social landlords" under this Part is replaced (8.9.2008 for specified purposes and 1.12.2008, 16.2.2009, 1.4.2009, 7.9.2009 and 1.4.2010 for further purposes) by Housing and Regeneration Act 2008 (c. 17), Pt. 2. This Part continues to apply in relation to Wales with certain provisions applied in relation to England and certain provisions preserved although they apply to England only, see s. 60 of the affecting Act; S.I. 2008/2358, art. 3; S.I. 2008/3068, art. 3 (with arts. 6-13); S.I. 2009/363, art. 2; S.I. 2009/803, art. 7; S.I. 2009/2096, art. 2(1); S.I. 2010/862, art. 2 (with Sch.)

F1: Words in Pt. I substituted (1.11.1998) by 1998 c. 38, s. 140, Sch. 16 para. 82(1)(2) (with ss. 139(2), 141(1), 143(2)); S.I. 1998/2244, art.5.