Paragraph 11
This paragraph applies where a claim to which paragraph 8 applies has been made to an authority and that authority has within
(a)
14 days of the receipt of that claim by that authority, or
(b)
7 days of the receipt by that authority of all the information necessary to determine that claim,
determined that claim provided that, in any event, it is determined by that authority within the 4 weeks following the last day.