Paragraph 12
This paragraph applies where a claim to which paragraph 8 applies has been made to an authority and that authority has not within
(a)
14 days of the receipt of that claim by that authority;
(b)
7 days of the receipt by that authority of all the information necessary to determine that claim, or
(c)
the 4 weeks following the last day,
whichever is the later, determined that claim.