Part 3 Handling of complaints

England and Wales

1. 17Duties to preserve evidence relating to complaints
2. 18Initial handling and recording of complaints
3. 19Copies of complaints etc
4. 20Recording of complaints
5. 21Failures to notify or record a complaint
6. 22Reference of complaints to the Director General
7. 23Duties of the Director General on references under regulation 22
8. 24Handling of complaints by the appropriate authority
9. 25Disapplication of requirements of these Regulations
10. 26Regulation 26
11. 27Local resolution of complaints
12. 28Appeals relating to complaints dealt with other than by investigation