Regulation 21 Monitoring of safety components for lifts made available on the market
When appropriate, having regard to the risks to the health and safety of end-users presented by a safety component for lifts, the manufacturer must—
carry out sample testing of safety components for lifts manufactured by it which are made available on the market;
investigate complaints that safety components for lifts manufactured by it are not in conformity with Part 2;
keep distributors and installers informed of actions carried out under sub-paragraphs (a) and (b).
A manufacturer must keep a register and promptly make entries in that register of any—
complaints;
safety components for lifts that are not in conformity with Part 2; and
safety component for lifts recalls.
A manufacturer must keep an entry made in the register for a period of at least 10 years beginning on the day on which the obligation to make the entry arose.