Regulation 10 Report of the outcome of investigation
The local authority must send a report of the outcome of the investigation to the complainant within the time limit specified in paragraph (2) or, where that is not possible, as soon as reasonably practicable.
The time limit referred to in paragraph (1) is 65 working days after—
receipt of the complainant’s request under regulation 8; or
if later, the date (if any) on which the record of the complaint was amended under regulation 9(1)(a)(iii).
If the local authority has not already sent a report under paragraph (1) to the complainant within 25 working days of—
receipt of the complainant’s request under regulation 8; or
if later, the date (if any) on which the record of the complaint was amended under regulation 9(1)(a)(iii),
it must, on expiry of that period, explain to the complainant why a report has not already been sent to him and notify him of the date by which it expects to send a report.
Where the local authority considers the complaint to be to any extent well-founded, it must provide to the complainant an explanation of what action, if any, it proposes to take in consequence of that fact.