Regulation 9 Investigation
(1)
Where a request is received under regulation 8, the local authority must—
(a)
as soon as reasonably practicable—
(i)
record the complaint in writing,
(ii)
invite the complainant’s comments on it, and
(iii)
amend it as it considers necessary in the light of any comments made by the complainant;
(b)
investigate the complaint; and
(c)
keep the complainant informed, insofar as is reasonably practicable, as to the progress of its investigation.
(2)
Paragraph (1)(a) does not apply where the complaint has been made in writing and the local authority is satisfied that it gives a clear account of the complaint in question.