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Regulation 18 Monitoring of operation of procedure

Original text. Later amendments are not shown.

(1)

Every local authority must monitor the arrangements that it has made for the handling of complaints with a view to ensuring that it complies with these Regulations by keeping a record of—

(a)

each complaint received;

(b)

the outcome of each complaint; and

(c)

whether there was compliance with the time limits specified in these Regulations.

(2)

Every local authority must, as soon as reasonably practicable after the end of each financial year, compile a report on the exercise during that financial year of its functions under these Regulations.