Regulation 20 Complaints: transitional provision

(1)

This regulation applies where—

(a)

immediately before 1st September 2006 any representations fell to be considered under the former procedure; and

(b)

on or after that date, the complainant (within the meaning of direction 2(1) of the Complaints Procedure Directions 1990^f1 (“the Directions”)) sends a written representation pursuant to direction 5(2) of the Directions.

(2)

Where this regulation applies—

(a)

the written representation referred to in paragraph (1)(b) shall be deemed to be a request for investigation of a complaint under regulation 8;

(b)

the representations shall cease to be considered under the former procedure; and

(c)

regulations 5(1)(a), 9 to 14 and 17 shall apply to the representations as if they were a complaint for the purposes of these Regulations.

Annotations

Footnotes

f1: The Complaints Procedure Directions 1990 were made under section 7B(3) of the Local Authority Social Services Act 1970 (and all other powers enabling them to be made). They are in Appendix C to “Community Care in the Next Decade and Beyond” (ISBN 0 11 321338 7).