Schedule 8 HOUSING BENEFIT AND COUNCIL TAX BENEFIT PERFORMANCE INDICATORS
Original text. Later amendments are not shown.
| Indicator Number | Description of indicator |
|---|
| 1 | Security: whether the authority has a written and pro-active strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department of Social Security, which is communicated regularly to all staff. |
| 2 | The average cost of handling a Housing Benefit or Council Tax Benefit claim, taking into account differences in the types of claim received. |
| 3 | The speed of processing; |
| the average time for processing new claims. |
| 4 | The speed of processing; |
| the average time for processing notifications of changes of circumstances. |
| 5 | The speed of processing; |
| the percentage of renewal claims processed on time. |
| 6 | The accuracy of processing; |
| the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases checked post-determination. |
| 7 | The accuracy of processing; |
| the percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year. |