Schedule 2 GENERAL POLICE INDICATORS

Indicator Number	Description of indicator	Details of indicator
1	The assessment by Her Majesty’s Inspectorate of Constabulary (HMIC) of the achievement by the police force of its efficiency target for the preceding year.	The assessment by reference to this indicator will only require on the part of the authority an affirmative or negative answer as to whether the police force achieved its efficiency target in respect of the financial year immediately before the year when the assessment was carried out.
2	Annual estate running costs (excluding repairs and maintenance) per square metre.	“Running costs” shall be determined in accordance with the definition in the document entitled “Action Stations—a management handbook on improving the management of the police estate”, published by the Audit Commission in May 1999. In this indicator, “per square metre” is to be calculated by reference to the net internal floor area, which includes the useable area within a building measured to the internal face of the perimeter walls at each floor level.
3	Number of complaints per 1,000 officers.	“Complaints” means all complaints recorded under section 69 of the Police Act 1996^f1. This indicator is to be calculated by multiplying the number of complaints by 1,000 and dividing the result by the total number of police officers.
4	Percentage of complaints substantiated.	In this indicator— “complaints” means all complaints recorded under section 69 of the Police Act 1996; “substantiated” means, in relation to a complaint, that it leads directly to a finding of guilt in criminal proceedings or a finding that the police officer’s conduct failed to meet the appropriate standard, including where advice is given. The percentage is found by multiplying the total number of complaints substantiated by 100 and then dividing the result by the total number of complaints which have been finalised. Complaints are “finalised”— (a) if the matter resulted in disciplinary proceedings, when the hearing is over (including any appeal to the Chief Constable) and any sanction communicated to the officer; or (b) if the matter did not result in disciplinary proceedings, when the final decision not to take proceedings is made, normally when the Police Complaints Authority notifies the chief officer of their agreement to his decision.
5	User satisfaction surveys in respect of the police services provided by the authority.	This indicator is to be determined by calculating the following percentages— (a) percentage of the public satisfied with police action in response to 999 calls; (b) percentage of people satisfied with the service received at police station enquiry counters; (c) percentage of victims satisfied with police initial response to a report of violent crime; (d) percentage of victims satisfied with police initial response to a report of burglary of a dwelling; (e) percentage of victims of road traffic collisions satisfied with the police service at the scene of the collision.
6	Percentage of police officer strength which is female.	The percentage is to be calculated by multiplying the total female police officer strength by 100 and then dividing the result by the total police strength.
7	Percentage of minority ethnic police officers in the force compared to the percentage of minority ethnic population of working age.	The percentage is to be calculated by— (a) multiplying the total number of minority ethnic police officers by 100 and then dividing the result by the total number of police officers; (b) multiplying the total number of minority ethnic persons of working age in the police force area by 100 and then dividing the result by the total population of working age in the police force area.
8	Number of working days lost through sickness per police officer and number of working days lost through sickness per civilian employee.	The indicator in respect of police officers is to be calculated by dividing the total number of working days lost through sickness for all police officers by the average number of police officers. The indicator in respect of civilian employees is to be calculated by dividing the total number of working days lost through sickness for all civilian employees by the average number of civilian employees. In this indicator the average number of police officers or civilian employees is to be calculated by adding the figures at the beginning and at the end of the same financial year and dividing the result by two.
9	Percentage staff turnover of police officers and civilian employees.	The percentage in respect of police officers is to be calculated by multiplying the total number of police officers leaving in a year by 100 and dividing the result by the average number of police officers. The percentage in respect of civilian employees is to be calculated by multiplying the total number of civilian employees leaving in a year by 100 and then dividing the result by the average number of civilian employees. In this indicator, the average number of police officers or civilian employees is to be calculated by adding the figures at the beginning and at the end of the same financial year and dividing the result by two.
10	Percentage of police officers in operational posts; percentage of police officers in operational support posts; percentage of police officers in organisational support posts.	The percentages are to be calculated by— (a) multiplying the total number of police officers in operational posts by 100 and then dividing the result by the total number of police officers; (b) multiplying the total number of police officers in operational support posts by 100 and then dividing the result by the total number of police officers; (c) multiplying the total number of police officers in organisational support posts by 100 and then dividing the result by the total number of police officers.
11	Number of medical retirements of police officers as a percentage of all officer retirements; number of medical retirements of civilian employees as a percentage of all civilian retirements.	This indicator is to be calculated by— (a) multiplying the total number of medical retirements of police officers by 100 and dividing the result by the total number of retirements of police officers; (b) multiplying the total number of medical retirements of civilian employees by 100 and dividing the result by the total number of retirements of civilian employees.
12	Actual net revenue expenditure per 1,000 population.	“Net revenue expenditure” is the net expenditure as recorded in the financial return made to the Secretary of State under section 168(1) of the Local Government Act 1972^f2 on the “Revenue Outturn form 5” (RO5). This indicator is to be calculated by multiplying the actual net revenue expenditure by 1,000 and dividing the result by the total population of the police force area.
13	Percentage of complaints resolved informally.	“Complaints” means all complaints recorded under section 69 of the Police Act 1996.^f3 The percentage is to be calculated by multiplying the number of complaints resolved informally by 100 and then dividing the result by the total number of complaints which have been finalised. For the purposes of this indicator complaints are finalised— (a) if the matter resulted in disciplinary proceedings, when the hearing is over (including any appeal to the Chief Constable) and any sanction communicated to the officer; or (b) if the matter did not result in disciplinary proceedings, when the final decision not to take proceedings is made, normally when the Police Complaints Authority notifies the chief officer of their agreement to his decision.
14	Percentage of Police Authority buildings open to the public which are suitable for and accessible to disabled people.	“Police Authority buildings” means buildings from which the Police Authority provides a service, of which at least a part is usually open to members of the public, but excluding public conveniences which are not integral to such buildings. For the definitions of “accessible”, “suitable” and “disabled people” see the Approved document “M” made under the Building Regulations 1991 (as amended)^f4. The percentage is to be calculated by multiplying the number of Police Authority buildings open to the public which are suitable for and accessible to disabled people by 100 and then dividing the result by the total number of Police Authority buildings which are open to the public.

Annotations

Footnotes

f1: 1996 c. 16.
f2: 1972 c. 70.
f3: 1996 c. 16.
f4: S.I. 1991/2768 as amended by S.I. 1992/1180, S.I. 1994/1850, S.I. 1995/1356 and S.I. 1997/1904.