OpenLegislation

Regulation 10 Time limit for making a complaint

Original text. Later amendments are not shown.

(1)

Subject to paragraph (2) a complaint must be made within—

(a)

six months of the date on which the matter which is the subject of the complaint occurred; or

(b)

six months of the date on which the matter which is the subject of the complaint came to the notice of the complainant.

(2)

Where a complaint is made after the expiry of the period mentioned in paragraph (1), the complaints manager may investigate it if he is of the opinion that—

(a)

having regard to all the circumstances, the complainant had good reasons for not making the complaint within that period; and

(b)

notwithstanding the time that has elapsed it is still possible to investigate the complaint effectively and efficiently.