Part II HANDLING AND CONSIDERATION OF COMPLAINTS BY NHS BODIES

1. 3Arrangements for the handling and consideration of complaints
2. 4Responsibility for complaints arrangements
3. 5Complaints manager
4. 6Complaints to NHS bodies
5. 7Matters excluded from consideration under the arrangements
6. 8Persons who may make complaints
7. 9Making a complaint
8. 10Time limit for making a complaint
9. 11Acknowledgement and record of complaint
10. 12Investigation
11. 13Response