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Regulation 13 Response

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

The complaints manager must prepare a written response to the complaint which summarises the nature and substance of the complaint, describes the investigation under regulation 12 and summarises its conclusions.

(2)

The response must be signed by the chief executive of the NHS body except in cases where for good reason the chief executive is not himself able to sign it, in which case it may be signed by a person acting on his behalf.

(3)

Subject to paragraph (4), the response must be sent to the complainant within 20 working days beginning on the date on which the complaint was made or, where that is not possible, as soon as reasonably practicable.

(4)

The response must notify the complainant of his right to refer the complaint to the Healthcare Commission in accordance with regulation 14.

(5)

Copies of the response mentioned in paragraph (1) must be sent to any other person to whom the complaint was sent under regulation 11(3).