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Regulation 5 Complaints manager

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

Each NHS body must designate a person, in these Regulations referred to as a complaints manager, to manage the procedures for handling and considering complaints and in particular—

(a)

to perform the functions of the complaints manager under this Part; and

(b)

to perform such other functions in relation to complaints as the NHS body may require.

(2)

The functions of the complaints manager may be performed by him or by any person authorised by the NHS body to act on his behalf.