Paragraph 2 Telephone services

The contractor must not be a party to a contract or other arrangement under which the number for telephone services F1(“relevant telephone services”) to be used by—

starts with the digits 087, 090 or 091 or consists of a personal number, unless the service is provided free of charge to the caller.

In this paragraph, “personal number” means a telephone number which starts with 070 followed by a further eight digits.

The contractor must ensure that any new contract or other arrangement relating to relevant telephone services is procured under the Advanced Telephony Better Purchasing Framework.

Where NHS England requires, the contractor must make available to NHS England, within such reasonable time frame as specified by NHS England, such information as specified by NHS England that is available to the contractor in relation to the handling of calls under relevant telephone services.