Paragraph 4 Contact with the practiceF1

by attending the contractor’s practice premises;

by telephone; and

through the practice’s online consultation tool within the meaning given in regulation 71ZD(2).

any of the means listed in sub-paragraph (1)(a) to (c); or

a relevant electronic communication method within the meaning given in regulation 71ZE(3),

invite the patient for an appointment, either to attend the contractor’s practice premises or to participate in a telephone or video consultation, at a time which is appropriate and reasonable having regard to all the circumstances F4...;

provide appropriate advice or care to the patient by another method;

invite the patient to make use of, or direct the patient towards, appropriate services which are available to the patient, including services which the patient may access themselves; or

communicate with the patient—

if the contact F7... is made outside core hours, during the following core hours;

in any other case, during the day on which the core hours fall.

the needs of the patient F9, including the need to avoid jeopardising the patient’s health; F10...

where appropriate, the preferences of the patient F11; and

any benefits to the patient of providing for continuity of the health care professional involved in their care and treatment.