Paragraph 25 Complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 2 para. 6(6) words omitted by National Health Service (Local Pharmaceutical Services) 2012 reg. 2(2)(a)(i)
sch 2 rev in pt (19.1.2007) by National Health Service (Pharmaceutical Services) 2006 reg 7
Sch. 2 para. 1(1)(c) added by Local Involvement Networks 2008 reg. 8
Sch. 2 para. 25 substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 2
sch 2 am by National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) 2009 regs 29, 34
Sch. 2 para. 18 words substituted by National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) 2010 reg. 11(c)
Sch. 2 para. 29(2)(h)(i) words inserted by Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) 2012 Sch. 3 para. 52(3)(a)(i)
Sch. 2 para. 29(2)(h)(i) words omitted by Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) 2012 Sch. 3 para. 52(3)(a)(ii)
Sch. 2 para. 29(2)(h)(i) words inserted by Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) 2012 Sch. 3 para. 52(3)(a)(iii)
Sch. 2 para. 29(2)(h)(ii) words inserted by Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) 2012 Sch. 3 para. 52(3)(b)
Sch. 2 para. 6(6)(f) words omitted by National Health Service (Local Pharmaceutical Services) 2012 reg. 2(2)(a)(ii)
Sch. 2 para. 6(7) omitted by National Health Service (Local Pharmaceutical Services) 2012 reg. 2(2)(b)
Sch. 2 para. 6(8)(a) omitted by National Health Service (Local Pharmaceutical Services) 2012 reg. 2(2)(c)
Sch. 2 para. 6(8A) inserted by National Health Service (Local Pharmaceutical Services) 2012 reg. 2(2)(d)
Sch. 2 para. 1(1)(b) omitted by Local Involvement Networks 2008 Sch. para. 11(4)

A contractor must have in place arrangements for the handling and consideration of complaints about any matter connected with its provision of local pharmaceutical services which are essentially the same as those set out in Part II of the National Health Service (Complaints) Regulations 2004^f1.

Annotations

Footnotes

f1: S.I. 2004/1768.