Paragraph 19 Complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 3 para. 19 substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 1(4)
Sch. 3 para. 1(e) added by Local Involvement Networks 2008 reg. 5(4)
sch 3 rev in pt by National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) 2009 regs 2, 24
sch 3 am by National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) 2009 regs 2, 24 - 27
Sch. 3 para. 5(2) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(4)(a)
Sch. 3 para. 7(1)(b) substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(3)(c)
Sch. 3 para. 7(1)(c)(d) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(3)(d)(ii)
Sch. 3 para. 15(3) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 21(3)
Sch. 3 para. 13AA Sch. 3 para. 13A renumbered as Sch. 3 para. 13AA by National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) 2010 reg. 8(a)
Sch. 3 para. 21(3A) words substituted by National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) 2010 reg. 8(b)
Sch 3, para 18 subst by National Health Service (Pharmaceutical Services) 2005 regs 1(3), 23
sch 3 am (19.1.2007) by National Health Service (Pharmaceutical Services) 2006 reg 43
Sch. 3 para. 13AA(2)(f) substituted by National Health Service (Pharmaceutical Services) 2012 reg. 2(3)
Sch. 3 para. 4(2) words substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 13(2)
Sch. 3 para. 4(3)(4) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 13(3)
Sch. 3 para. 4(4A) and cross-heading inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 14
Sch. 3 para. 5(1) words substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(2)
Sch. 3 para. 5(1A) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(3)
Sch. 3 para. 5(2)(a) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(4)(b)
Sch. 3 para. 5(2)(b) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(4)(c)
Sch. 3 para. 5(2)(c) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 15(4)(d)
Sch. 3 para. 6(1) substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 16(2)
Sch. 3 para. 6(2)(a) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 16(3)
Sch. 3 para. 7(1) Sch. 3 para. 7 renumbered as Sch. 3 para. 7(1) by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(2)
Sch. 3 para. 7(1) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(3)(a)
Sch. 3 para. 7(1)(a) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(3)(b)
Sch. 3 para. 7(1)(c)(d) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(3)(d)(i)
Sch. 3 para. 7(2)(3) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 17(4)
Sch. 3 para. 8(1) Sch. 3 para. 8 renumbered as Sch. 3 para. 8(1) by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 18(2)
Sch. 3 para. 8(1)(c)-(o) substituted for Sch. 3 para. 8(1)(c)-(e) by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 18(3)
Sch. 3 para. 8(2) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 18(4)
Sch. 3 para. 9A 9B and cross-headings inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 19
Sch. 3 para. 13A and cross-heading inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 20
Sch. 3 para. 15(1) words substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 21(2)(a)
Sch. 3 para. 15(1)(a) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 21(2)(b)
Sch. 3 para. 24(1)(b)(i) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 22
Sch. 3 para. 1(d) omitted by Local Involvement Networks 2008 Sch. para. 8(8)

A supplier of appliances shall have in place arrangements for the handling and consideration of complaints about any matter connected with his provision of pharmaceutical services which are essentially the same as those set out in Part II of the National Health Service (Complaints) Regulations 2004^f1.

Annotations

Footnotes

f1: S.I. 2004/1768; see also regulation 4 of those Regulations which imposes a requirement on Primary Care Trusts to ensure that suppliers of appliances have such arrangements in place.