Paragraph 22 Service outline in respect of support for self-careI1

Where it appears to an NHS pharmacist or their staff, having regard to the need to minimise the inappropriate use of health and social care services, that a person using the NHS pharmacist’s pharmacy would benefit from advice from the NHS pharmacist to help the person manage a medical condition (including, in the case of a carer, to help the carer in assisting in the management of another person’s medical condition), the NHS pharmacist must provide advice to the person using the pharmacy as regards managing the medical condition, including as appropriate advice—

An NHS pharmacist must, in appropriate cases, keep and maintain a record of any advice given and any interventions or referral made (in particular of clinically significant interventions) under sub-paragraph (1).