Article 9 Complaints under the National Health Service (Complaints) Regulations 2004

A complaint made in accordance with the provisions of the National Health Service (Complaints) Regulations 2004^f1 in relation to NHS Direct SpHA, whether made before, on or after 1st April 2007, shall be treated on and after 1st April 2007 for the purposes of those Regulations, as if the complaint had been made in relation to NHS Direct NHS Trust.