Regulation 20 Review of quality of service provisionI1

The registered person shall introduce and maintain a system for reviewing at appropriate intervals the quality of services provided by the agency.

The registered person shall supply to the F1RQIAa report in respect of any review conducted by him for the purposes of paragraph (1) and shall make a copy of the report available upon request for inspection by service users and persons acting on behalf of service users.

The system referred to in paragraph (1) shall provide for consultation with service users and persons acting on behalf of service users.

The registered manager shall ensure that the agency delivers services effectively on a daily basis and reports as required to the registered person.