Regulation 22 Preservation of records
Subject to paragraph (3), an operator is required to preserve the particulars of—
each pedicab booking recorded in accordance with regulation 16 (particulars of pedicab bookings) for 12 months from the date on which the booking was accepted;
each pedicab vehicle and pedicab driver recorded in accordance with regulations 17 (particulars of pedicab vehicles) and 18 (particulars of pedicab drivers) for 12 months from the date on which the vehicle or, as the case may be, the driver ceased to be available for carrying out pedicab bookings; and
each complaint and item of lost property recorded in accordance with regulations 20 (record of complaints) and 21 (record of lost property) for 12 months from the date on which they were entered in the respective record.
Where an operator tape-records a pedicab booking they must preserve the tape-recording of that conversation for a period of 12 months.
If an operator ceases to use an operating centre specified in their licence, they must, in relation to that operating centre, preserve—
the record referred to in regulation 16 (particulars of pedicab bookings) for 12 months; and
the records kept in accordance with regulations 17 (particulars of pedicab vehicles) and 18 (particulars of pedicab drivers) for 12 months.