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Paragraph 9 Further requirements

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

At all times during the operator’s hours of business and at all times during a journey, the operator, unless the operator is a fleet operator, must ensure that the person for whom the pedicab booking was made is able to speak to a person at the operating centre if the person wants to make a complaint or discuss any other matter about the carrying out of the pedicab booking with the operator.