Article 5 Acknowledgement and supply of copy documents by Pensions Ombudsman

Upon receiving details of a complaint or dispute the Pensions Ombudsman shall send to F1the complainant or his representative an acknowledgement of receipt.

Where the Pensions Ombudsman proposes to investigate the complaint or dispute, he shall forthwith supply a copy of the details of the complaint or dispute together with any amendments or supplementary statements, written representations or other documents received from F2the complainant or his representative to the respondent.

Where the Pensions Ombudsman does not propose to investigate the complaint or dispute, he shall forthwith inform F3the complainant or his representative that he does not propose to conduct an investigation.