Paragraph 2 I1

An application for approval of a redress scheme must be made in such manner, and be accompanied by such information, as OFCOM may determine.

The person who administers an approved redress scheme must notify OFCOM of any change to the scheme.

That notification must be given before the end of the period of 14 days beginning with the day on which the change is made.

OFCOM may withdraw their approval of a redress scheme, and may do so generally or in relation to complaints of a description specified by OFCOM.

OFCOM may, in particular, specify complaints by reference to the date on which they were made.