Regulation 9 Publication of information on consumer complaintsI1

United Kingdom

(1)

Each regulated provider must—

(a)

publish by 30th June each year a consumer complaints report in such a manner as will ensure reasonable publicity for it;

(b)

publish its consumer complaints report at a clear and prominent location on any website it operates or controls; and

(c)

provide a copy of its consumer complaints report, free of charge, to any person who requests it.

(2)

A consumer complaints report is a report in relation to the twelve month period ending on 31st March of the year in which the report is published which contains the following information—

(a)

the number of consumer complaints which the regulated provider received from relevant consumers, during that period, which had not become completed complaints within that period; and

(b)

the number of consumer complaints which the regulated provider received from relevant consumers, during that period, which had become completed complaints within that period,

in each case presenting the information broken down by no more than ten of the main causes of consumer complaint.

Annotations

Commencement

I1: Reg. 9 in force at 1.10.2008, see reg. 1