Regulation 4 Investigation of outstanding complaints
Subject to paragraph (2), where before 1st August 2008—
a complaint had been made under paragraphs 8A to 8C of Schedule 1 (terms of service) to the 1986 Regulationsf1 by or on behalf of a patient or former patient of an ophthalmic practitioner; and
the investigation of that complaint under the procedure required to be established under those paragraphs had not concluded,
that complaint must, on or after 1st August 2008, be investigated, or continue to be investigated, by the relevant contractor, as if those paragraphs had not been revoked and continued to have effect as in force on 31st July 2008.
In a case where there is no relevant contractor the complaint must be investigated or continue to be investigated by the PCT on whose ophthalmic list the ophthalmic practitioner was included.
Where a complaint falls to be investigated by a PCT under paragraph (2), the investigation shall be carried out in accordance with the Complaints Regulations.
Annotations
Footnotes
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Paragraphs 8A to 8C were inserted by S.I. 1996/705 and amended by S.I. 2002/2469, 2004/865 and 2006/1550.