Part 12 REQUESTS AND COMPLAINTS

Scotland

1. 120Requests to speak to certain persons
2. 120ARequests to speak to certain persons – coronavirus
3. 121Representations and complaints to the Scottish Ministers in relation to certain matters
4. 122Complaints to the residential first line manager
5. 122AComplaints to the residential first line manager - coronavirus
6. 123Referral of complaints to the Internal Complaints Committee
7. 123AReferral of complaints to the Internal Complaints Committee – coronavirus
8. 124Complaints to the Governor in relation to confidential matters
9. 125Direction with respect to complaints procedures