Regulation 7 Patients' guide
The registered person shall produce a written guide to the establishment or agency (in these Regulations referred to as “the patients' guide”) which shall consist of—
a summary of the statement of purpose;
the terms and conditions in respect of services to be provided for patients, including as to the amount and method of payment of charges for all aspects of their treatment;
a standard form of contract for the provision of services and facilities by the registered provider to patients;
a summary of the complaints procedure established under regulation 23;
a summary of the results of the consultation conducted in accordance with regulation 17(3);
the address and telephone number of the Commission; and
the most recent inspection report prepared by the Commission or information as to how a copy of that report may be obtained.
The registered person shall supply a copy of the patients' guide to the Commission, and shall make the patients' guide available for inspection by every patient and any person acting on behalf of a patient.