Section 57 Action following receipt of investigation reportsI1

(1)

This section applies where the Ombudsman has concluded in an investigation report that any person has sustained injustice or hardship as a result of the matter investigated.

(2)

The provider to whom the matter relates must consider the report and notify the Ombudsman before the end of the permitted period of—

(a)

the action the provider has taken or proposes to take in response to the report, and

(b)

the period before the end of which the provider proposes to take that action (if that action has not already been taken).

(3)

In subsection (2) “the permitted period” means—

(a)

the period of one month beginning on the date on which the provider receives the report, or

(b)

a longer period specified by the Ombudsman in writing (if any).

Annotations

Commencement

I1: S. 57 in force at 23.7.2019 by S.I. 2019/1096, reg. 2

Notes on Part 5

Textual amendments

F1: Words in Pt. 5 heading substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(3); S.I. 2025/1257, art. 4(b)