Part 3 Complaints

Scotland

1. 50Receipt of complaints: preliminary steps
2. 51Complaints initiated by, or continued by, the Commission
3. 52Ineligible or premature complaints
4. 53Commission process relating to complaints
5. 54Commission’s duty to investigate and determine services complaints
6. 55Regulatory complaints against authorised legal businesses
7. 56Services complaint: sanctions
8. 57Commission decision making and delegation
9. 58Commission review committee
10. 59Disclosure of information by practitioners etc. to the Commission and relevant professional organisations
11. 60Power of Commission to request practitioner’s details in connection with complaints
12. 61Services complaints: special provision for complaints against unregulated persons
13. 62Handling complaints
14. 63Annual general levy and complaints levy
15. 64Unregulated providers of legal services: register, annual contributions and complaints contributions
16. 65Commission rules as to practice and procedure
17. 66Conduct or regulatory complaint raised by relevant professional organisation
18. 67Conduct or regulatory complaint appears to relevant professional organisation during investigation to be services complaint
19. 68Conduct complaints: consideration by relevant professional organisations
20. 69Complaints: monitoring and setting of minimum standards by the Commission
21. 70Compensation funds: setting of minimum standards by the Commission
22. 71Enforcement of minimum standards
23. 72Obtaining information from practitioners
24. 73Power to disclose information about complaints: Commission
25. 74Restriction on disclosure of information: Commission
26. 75Power to disclose information about complaints: relevant professional organisations
27. 76Restriction on disclosure of information: relevant professional organisations
28. 77Conduct complaints: power to impose unlimited fine and removal of power to award compensation
29. 78Faculty of Advocates: complaint of professional misconduct and publication of decision
30. 79Commission membership
31. 80Role of the independent advisory panel
32. 81Commission reports
33. 82Minor and consequential amendments