Regulation 5 Complaints officerI1

Each local authority must appoint a person, in these Regulations referred to as a complaints officer.

The function of the complaints officer is to manage the procedures for handling and considering representations.

The function of the complaints officer may be performed by any person authorised by the local authority to act on behalf of the complaints officer.

A complaints officer need not be an employee of the local authority and may be appointed as a complaints officer for more than one local authority.