Part 3 HANDLING OF COMPLAINTS AND CONDUCT MATTERS ETC

United Kingdom

1. 17Duties to preserve evidence relating to complaints
2. 18Delegation of powers and duties
3. 19Initial handling and recording of complaints
4. 20Keeping of records
5. 21Failures to notify or record a complaint
6. 22Handling of complaints by the appropriate authority
7. 23Conduct matters arising in civil proceedings
8. 24Recording etc. of conduct matters in other cases
9. 25Duties to preserve evidence relating to conduct matters
10. 26Complaints against a person who has subsequently ceased to serve with HMRC