Regulation 54 Duty to keep the complainant informedI1

United Kingdom

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

reg. 54(1)(b) word substituted by Revenue and Customs (Complaints and Misconduct) 2025 reg. 42(a)
reg. 54(2) word omitted by Revenue and Customs (Complaints and Misconduct) 2025 reg. 42(b)(i)
reg. 54(2)(b) omitted by Revenue and Customs (Complaints and Misconduct) 2025 reg. 42(b)(ii)
reg. 54(4)(c) words inserted by Revenue and Customs (Complaints and Misconduct) 2025 reg. 42(c)

(1)

Subject to regulation 60, in any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—

(a)

by the F1Director General, or

(b)

under F2the Director General’s management,

it shall be the duty of the Director General to provide the complainant with all such information as will keep the complainant properly informed of all the matters specified in paragraph (4) while the investigation is being carried out and subsequently.

(2)

Subject to regulation 60, in any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—

(a)

by the appropriate authority on its own behalf, or

(b)

under the supervision of the Director General,

it shall be the duty of the appropriate authority to provide the complainant with all such information as will keep the complainant properly informed, while the investigation is being carried out and subsequently, of all the matters specified in paragraph (4).

(3)

Where paragraph (2) applies, it shall be the duty of the Director General to give the appropriate authority all such directions as F3the Director General considers appropriate for securing that that authority complies with its duty under that paragraph; and it shall be the duty of the appropriate authority to comply with any direction so given.

(4)

The matters of which the complainant must be kept properly informed are—

(a)

the progress of the investigation;

(b)

any provisional findings of the person carrying out the investigation;

(c)

whether any report has been submitted under regulation 69 (final reports on investigations: other DSI matters);

(d)

the action (if any) that is taken in respect of the matters dealt with in any such report; and

(e)

the outcome of any such action.

(5)

It shall be the duty of a person appointed to carry out an investigation under these Regulations to provide the Director General or, as the case may be, the appropriate authority, with all such information as the Director General or that authority may reasonably require for the purpose of performing F4the Director General’s or that authority’s duty under this regulation.

Annotations

Textual amendments

F1: Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), reg. 18(2)(a) (with regs. 18(3), 37)
F2: Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), reg. 18(2)(d) (with regs. 18(3), 37)
F3: Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), reg. 18(2)(c) (with regs. 18(3), 37)
F4: Words in reg. 54(5) substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 18(18) (with reg. 37)

Commencement

I1: Reg. 54 in force at 5.8.2010, see reg. 1