The Revenue and Customs (Complaints and Misconduct) Regulations 2010 in Wales

S.I. 2010/1813 · Made 14 July 2010 · Extends to United Kingdom

Contents

1. Part 1: GENERAL
2. 1Citation and commencement
3. 2Revocation and transitional provision
4. 3Interpretation
5. 4Application: general
6. 5Application of the 2002 Act
7. 6Temporary service and copies of accounts
8. 7General functions of the Director General in relation to the Commissioners and officers
9. 7AGeneral Functions of the IOPC in relation to the Commissioners and officers
10. 7BEfficiency etc. in exercise of functions
11. 8Reports to the Chancellor of the Exchequer
12. 9Complaints, matters and persons to which these Regulations apply
13. 10Handling of complaints, conduct matters and DSI matters etc
14. 11Direction and control matters
15. Part 2: COMPLAINTS AND MISCONDUCT
16. 12Co-operation, assistance and information
17. 13Disclosure of information
18. 14Use of information
19. 15Payments
20. 16Payment for assistance with investigations
21. Part 3: HANDLING OF COMPLAINTS AND CONDUCT MATTERS ETC
22. 17Duties to preserve evidence relating to complaints
23. 18Delegation of powers and duties
24. 19Initial handling and recording of complaints
25. 20Keeping of records
26. 21Failures to notify or record a complaint
27. 22Handling of complaints by the appropriate authority
28. 23Conduct matters arising in civil proceedings
29. 24Recording etc. of conduct matters in other cases
30. 25Duties to preserve evidence relating to conduct matters
31. 26Complaints against a person who has subsequently ceased to serve with HMRC
32. Part 4: REFERRAL OF MATTERS TO THE Director General
33. 27Recording and reference of conduct and DSI matters
34. 28Reference of complaints to the Director General
35. 29Duties of the Director General on references under regulation 28
36. 30Reference of conduct matters to the Director General
37. 31Duties of the Director General on references under regulation 30
38. Part 5: HANDLING DEATH AND SERIOUS INJURY (DSI)
39. 32Duty to record DSI matters
40. 33Duty to preserve evidence relating to DSI matters
41. 34Reference of DSI matters to the Director General
42. 35Duties of Director General on references under regulation 34
43. 36Procedure where conduct matter is revealed during investigation of DSI matter
44. Part 6: INVESTIGATIONS
45. 37Inspections of HMRC premises on behalf of the Director General
46. 38Power of the Director General to determine the form of an investigation
47. 39Appointment of persons to carry out investigations
48. 40Power of the Director General to impose requirements in relation to an investigation which the Director General is supervising
49. 41Combining and splitting investigations
50. 42Power of the Director General to discontinue an investigation
51. 43Withdrawn and discontinued complaints
52. 44Investigations by the appropriate authority on its own behalf
53. 45Investigations supervised by the Director General
54. 46Investigation by a police force under the management or under the supervision of the Director General
55. 47Investigations managed by the Director General
56. 48Investigations by the Director General ...
57. 49Relinquishing the Director General’s supervision or management of an investigation
58. 50Circumstances in which an investigation or other procedure may be suspended
59. 51Resumption of investigation after criminal proceedings
60. 52Restrictions on proceedings pending the conclusion of an investigation
61. Part 7: PROVISION OF INFORMATION
62. 53Provision of information to the Director General
63. 54Duty to keep the complainant informed
64. 55Duty to provide information for other persons
65. 56Written notices
66. 57Duty to consider submissions from the person whose conduct is in question
67. 58Duty to provide certain information to the appropriate authority
68. 59Manner in which duties to provide information to the complainant are to be performed
69. 60Exceptions to the duty to keep the complainant informed and to provide information for other persons
70. 61Copies of complaints etc.
71. 62Notification of actions and decisions
72. 63Information for complainant about disciplinary recommendations
73. 64Register to be kept by the Director General
74. 65Manner and time limits of notifications
75. Part 8: REPORTS AND RECOMMENDATIONS
76. 66Final reports on investigations: complaints, conduct matters and certain DSI matters
77. 67Action by the Director General in response to an investigation report under regulation 66
78. 68Action by the appropriate authority in response to an investigation report under regulation 66
79. 69Final reports on investigations: other DSI matters
80. 70Action by the Director General in response to an investigation report under regulation 69
81. 71Duties with respect to disciplinary proceedings
82. 72Complaints against a person whose identity is unascertained
83. Part 9: APPEALS
84. 73Appeals to the Director General: failures to notify or record a complaint
85. 74Appeals to the Director General with respect to an investigation
86. 75Reviews and re-investigations following an appeal
87. Signature
88. Explanatory note