Regulation 21 Notification of Authority’s decisionI1

to refuse the claim;

to meet the claim for an amount that is less than the amount claimed;

to meet the claim in full;

to arrange for repairs in accordance with regulation 20;

to provide for interim payments in accordance with regulation 19(1);

to provide for the payment of compensation in instalments in accordance with regulation 19(2).

include the Authority’s reasons for the decision,

inform the claimant or representative (if any) of the right the claimant has under regulation 22 to apply for a review of the decision, and

inform the claimant or representative (if any) of the right the claimant has under regulation 24 to appeal against a decision on review under regulation 23.