Regulation 31 Transitional Provision
(1)
Subject to paragraph (2) where a complaint has been made in accordance with any former complaints procedure before 1 January 2006, it must be considered in accordance with that procedure.
(2)
Where, in accordance with a former complaints procedure, a complainant—
(a)
has made a request to a local authority for review by a panel, or
(b)
would have been entitled to make such a request after 1 January 2006,
the local authority must treat any such request (if made) as a request for the complaint to be considered under Part VI of these Regulations.