Regulation 2 InterpretationI1

In these Regulations—

• “complainant” (“achwynydd”) means a person making a complaint under regulation 9 and any reference to a complainant includes a reference to his or her representative.

• “complaints officer” (“swyddog cwynion”) means the person appointed under regulation 5;

• “complaints procedure” (“gweithdrefn gwynion”) means the arrangements made under regulation 3;

• “former complaints procedure” (“gweithdrefn gwynion flaenorol”) means the complaints procedure established under the provisions of the Social Services Complaints Procedure (Wales) Regulations 2005^f1 pursuant to sections 114 and 115 of the Health and Social Care (Community Health and Standards) Act 2003^f2;

• “independent investigator” (“ymchwilydd annibynnol”) means a person who is neither a member nor officer of the local authority to which complaints have been made, or the spouse or civil partner of such a member or officer but does include a person with whom the local authority has entered into a contract for services in order to conduct an investigation.

• “local authority” (“awdurdod lleol”) means a county council or county borough council in Wales;

• F1“social services functions” (“swyddogaethau gwasanaethau cymdeithasol”) means functions within the meaning of section 143 of and Schedule 2 to the Social Services and Well-being (Wales) Act 2014;

• “staff” (“staff”) means any person who is employed by or engaged to provide services to a local authority; and

• “working day” (“diwrnod gwaith”) means a day except Saturday, Sunday, Christmas Day, Boxing Day, Good Friday or a day which is a bank holiday under the Banking and Financial Dealings Act 1971^f3.