Regulation 6 PublicityI1

Each local authority must ensure that there is effective publicity, in a variety of media, formats and languages, about its complaints procedure.

Each local authority must take all reasonable steps to ensure that information about its complaints procedure is available to service users and their carers, if any.

The information referred to in paragraph (2) must include the name of its complaints officer and an address at which the complaints officer can be contacted.

A copy of the complaints procedure must be given free of charge to any person who requests it, in the format that has been requested.