Schedule III SUPPLY-TIME AND QUALITY-OF-SERVICE INDICATORS, DEFINITIONS AND MEASUREMENT METHODS IN ACCORDANCE WITH THE REQUIREMENTS OF REGULATIONS 19 AND 20
| INDICATOR (NOTE 1) | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
| Note 1 Indicators should allow for performance to be analysed at a regional level (i.e. no less than level 2 in the Nomenclature of Territorial Units for Statistics (NUTS) established by Eurostat.) | ||
| Note 2 Billing accuracy. National definitions and measurement methods should be used until such time as a common definition and measurement method are agreed at the European level. | ||
| supply time for initial connection | ETSI ETR 138 | ETSI ETR 138 |
| fault rate per access line | ETSI ETR 138 | ETSI ETR 138 |
| fault repair time | ETSI ETR 138 | ETSI ETR 138 |
| unsuccessful call ratio | ETSI ETR 138 | ETSI ETR 138 |
| call set up time | ETSI ETR 138 | ETSI ETR 138 |
| response times for operator services | ETSI ETR 138 | ETSI ETR 138 |
| response times for directory enquiry services | as for operator services | as for operator services |
| proportion of coin and card operated public pay—telephones in working order | ETSI ETR 138 | ETSI ETR 138 |
| billing accuracy | see note 2 | see note 2 |