Paragraph 10.9

Where the Licensee provides Call Box services at any Public Call Box, it shall:

(a)

with immediate effect, from time to time consult the Director who may then, if he thinks fit, seek the advice of:

(i)

any body established under section 54(4) of the Act for matters affecting persons who are disabled or of pensionable age; and

(ii)

any other bodies recognised by the Director as representing the interests of disabled persons,

on all future changes to the design of its Public Call Boxes to ensure that the needs and interests of disabled persons are fully taken into account in the development and provision of its Public Call Boxes;

(b)

ensure that at any time at least 75% of its Public Call Boxes are accessible by reasonable means to users in wheelchairs;

(c)

ensure that, not later than 2nd October 2002, at least 70% of its Public Call Boxes contain telephones incorporating additional receiving amplification;

(d)

with immediate effect, from time to time and in any event as the Director may require, consult the Director who may then, if he thinks fit, seek the advice of:

(i)

any body established under section 54(4) of the Act for matters affecting persons who are disabled or of pensionable age; and

(ii)

any other bodies recognised by the Director as representing the interests of disabled persons,

to ensure adequate provision, in terms of numbers and locations, of its Public Call Boxes incorporating textphone facilities. Where the Director is satisfied that such provision is inadequate, he may direct the Licensee to provide whatever level of Public Call Box textphone facilities he deems appropriate.