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Schedule 3 SUPPLY TIME AND QUALITY OF SERVICE INDICATORS IN ACCORDANCE WITH THE REQUIREMENTS OF ARTICLE 5 OF THE VOICE TELEPHONY DIRECTIVE

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

The following list specifies areas where quality-of-service indicators are required for relevant Licensees:

  • supply time for initial network connection,

  • fault rate per connection,

  • fault repair time,

  • call failure rates,

  • dial tone delay,

  • call set up delay,

  • transmission quality statistics,

  • response times for operator services,

  • the proportion of coin and card-operated public pay-telephones run by the Licensee (whether under the relevant Licence or under any other Licence granted under section 7 of the Act) which are in working order,

  • billing accuracy.