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Competition and Service (Utilities) Act 1992

1992 c. 43 · Enacted 16 March 1992 · Extends to United Kingdom

Up to date with all changes known to legislation.gov.uk, revised to 6 April 2010.

An Act to make provision with respect to standards of performance and service to customers in relation to the telecommunications, gas supply, electricity supply, water supply and sewerage service industries; to make provision with respect to complaints by, and disputes with, customers in those industries; to make provision with respect to the powers of the regulators of those industries and with respect to related matters; to make provision with respect to the payment of deposits by customers of certain telecommunications operators; to make further provision for facilitating effective competition in certain of those industries; to make provision with respect to mergers of water or sewerage undertakers; to make provision with respect to compliance orders against public gas suppliers; to make a minor correction in section 98 of the Water Industry Act 1991; and for connected purposes.

[16th March 1992] I1

E1Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

Annotations to the whole text

Commencement

I1

Act partly in force at Royal Assent see s. 56(2)(3)

Extent

E1

Act extends to England, Wales, Scotland and Northern Ireland as mentioned in s. 56(4)(5)

Contents

  1. Part I: Standards of Performance and Service to Customers
  2. Telecommunications
  3. 1Standards of performance. Repealed
  4. 2Information with respect to levels of performance. Repealed
  5. 3Information to be given to customers about overall performance. Repealed
  6. 4Procedures for dealing with complaints. Repealed
  7. 5Disputes about discrimination etc. in fixing charges. Repealed
  8. 6Billing disputes. Repealed
  9. 7Deposits. Repealed
  10. 8Disconnections. Repealed
  11. 9Enforcement of standards of performance, etc. Repealed
  12. 10Interpretation. Repealed
  13. Gas supply
  14. 11Standards of performance.
  15. 12Information with respect to levels of performance.
  16. 13Information to be given to customers about overall performance.
  17. 14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  18. 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  19. 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  20. 17Billing disputes. Not yet in force
  21. 18Preliminary investigation of disputes by Gas Consumers’ Council
  22. 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  23. Electricity supply
  24. 20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  25. 21Information to be given to customers about overall performance.
  26. 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  27. 23Billing disputes. Not yet in force
  28. 24Compliance with standards of overall performance.
  29. 25Determination of disputes by Director: interim directions.
  30. Water supply
  31. 26Research concerning views of customers.
  32. 27Information with respect to levels of performance.
  33. 28Information to be given to customers about overall performance.
  34. 29Procedures for dealing with complaints.
  35. Sewerage services
  36. 30Research concerning views of customers.
  37. 31Information with respect to levels of performance.
  38. 32Information to be given to customers about overall performance.
  39. 33Procedures for dealing with complaints.
  40. Water supply and sewerage services
  41. 34Determination of disputes by the Director.
  42. 35Reference of certain disputes to the Director.
  43. 36Billing disputes. Not yet in force
  44. Part II: Competition
  45. Gas supply
  46. 37The 25,000 therm limits.
  47. 38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repealed
  48. Water supply and sewerage services
  49. 39Mergers of water undertakers.
  50. 40Inset appointments.
  51. 41The domestic supply duty
  52. 42Transitional provision with respect to replacement appointments.
  53. 43Connections with water mains and communications with sewers.
  54. 44Bulk supplies of water.
  55. 45New connections with public sewers.
  56. 46Discharges into and from public sewers. Repealed
  57. 47Pipe-laying by water or sewerage undertaker in area of another such undertaker.
  58. Part III: Miscellaneous and Supplemental
  59. 48Compliance orders against public gas suppliers.
  60. 49Telecommunications: powers to make regulations. Repealed
  61. 50Protection of interests of customers of water and sewerage undertakers. Repealed
  62. 51Conditions for connections with water mains and for supplies of water.
  63. 52Water supply and sewerage services: powers to make regulations.
  64. 53Meters for disabled persons.
  65. 54Corresponding provision for Northern Ireland.
  66. 55Expenses.
  67. 56Short title, commencement and extent, etc.
  68. Schedule 1: Minor and Consequential Amendments
  69. The Telecommunications Act 1984 (c.12)
  70. 1Paragraph 1 Repealed
  71. 2Paragraph 2 Repealed
  72. 3Paragraph 3
  73. 4Paragraph 4 Repealed
  74. The Gas Act 1986 (c.44)
  75. 5Paragraph 5 Repealed
  76. 6Paragraph 6 Repealed
  77. 7Paragraph 7
  78. 8Paragraph 8
  79. 9Paragraph 9
  80. 10Paragraph 10
  81. The Electricity Act 1989 (c.29)
  82. 11Paragraph 11
  83. 12Paragraph 12
  84. 13Paragraph 13
  85. 14Paragraph 14
  86. 15Paragraph 15
  87. 16Paragraph 16
  88. The Water Industry Act 1991 (c.56)
  89. 17Paragraph 17
  90. 18Paragraph 18
  91. 19Paragraph 19
  92. 20Paragraph 20
  93. 21Paragraph 21
  94. 22Paragraph 22
  95. 23Paragraph 23
  96. 24Paragraph 24
  97. 25Paragraph 25
  98. 26Paragraph 26
  99. 27Paragraph 27
  100. 28Paragraph 28
  101. 29Paragraph 29
  102. 30Paragraph 30
  103. 31Paragraph 31
  104. Schedule 2Repeals