Article 3 Transitional provisions in relation to complaints against a social landlord
(1)
This article applies to a complaint which, before the commencement date—
(a)
was duly made to a housing ombudsman under a scheme approved by the Secretary of State under paragraph 3 of Schedule 2 to the Housing Act 1996; and
(b)
has not yet been determined by the ombudsman.
(2)
Where this article applies, a complaint is deemed to be duly made in accordance with paragraphs 7A, 7B and 7C of Schedule 2 to the Housing Act 1996 (as inserted by section 180(1) of the Act).