Regulation 5 Amendments to the principal Regulations

After regulation 4 insert—

“PART 2

Customer service standards for Welsh undertakers

Interpretation of Part 2

4A.

(1)

In this Part—

• “customer” includes—

  1. (a)

     a potential customer; and

  2. (b)

     an occupier of premises whose supply of water or sewerage services is the subject of a separate charge for which a person other than the occupier is liable;

  but does not include a customer of a water supply licensee;

• “Welsh undertaker” means a water or sewerage undertaker whose area is wholly or mainly in Wales and a “Welsh water undertaker” and “Welsh sewerage undertaker” is to be construed accordingly.

(2)

For the purposes of this Part, a water supply licensee is not a customer of a water undertaker that supplies water to it.”