Regulation 8 Notice of rights to be given to customers

Every water or sewerage undertaker shall at least once in every financial year provide every customer to whom it presents an account in that year with a detailed statement of the rights provided by these Regulations.

Where an undertaker is aware that accounts presented to a customer cover the supply of water or sewerage services to other customers, it shall supply the customer with sufficient further copies of the statement referred to in paragraph (1) to enable him to give a copy to each of those other customers or send a copy of the statement to those other customers directly.