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Regulation 9 General exclusion where customer in arrears

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

Subject to paragraph (2), a customer is not entitled to any payment or credit under these Regulations if at the time he submits a claim he owes money to the undertaker and the debt has been outstanding for more than 6 weeks.

(2)

Notwithstanding paragraph (1), a customer shall be entitled to a credit under these Regulations if–

(a)

an agreement or arrangement exists between the customer and the undertaker regarding the payment of the money owed; or

(b)

a court order is in force relating to the money owed and providing for payment by a specified date or by instalments; and

the customer is not in breach of that agreement or arrangement or that order, as the case may be.