Regulation 37 Provision of information
Subject to paragraphs (2), (3), and (4), any person may request a water undertaker to send them a copy of any record maintained by a water undertaker under regulation 36, and a water undertaker must, within ten working days of the receipt of the request, send a copy of the record requested to the person.
A water undertaker must comply with a request under paragraph (1)—
in the case of a request relating to a water supply zone, free of charge if the person receives a supply of water in the zone; or
in any other case, on payment of such reasonable charge as a water undertaker may determine.
Paragraph (1) does not oblige a water undertaker to comply with a request which is vexatious.
Where a water undertaker has previously complied with a request which was made by any person, paragraph (1) does not oblige it to comply with a subsequent identical or substantially similar request from that person unless a reasonable interval has elapsed between compliance with the previous request and the making of the subsequent request.
A water undertaker must include in, or append to, at least one of the accounts sent to each customer in any year a statement informing the customer of their rights under paragraph (1).
As soon as possible after an event which, by reason of its effect or likely effect on the water supplied by a water undertaker, gives rise or is likely to give rise to a significant risk to human health, a water undertaker must notify—
in every case—
every appropriate district council;
the Public Health Agency (formally known as the Regional Agency for Public Health and Social Well-being and established by section 12 of the Health and Social Care (Reform) Act (Northern Ireland) 2009); and
the Department.
Where a person has received a notification under paragraph (6), they may require a water undertaker to provide them with such further information relating to the event and its consequences as they may reasonably require.